Website: Dignity and Delight (DAD)
1. Introduction
Dignity and Delight (DAD) (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your data in accordance with UK GDPR and the Data Protection Act 2018.
2. Data We Collect
We may collect the following personal information when you use our website or contact us:
Information you provide directly:
- Name
- Email address
- Telephone number
- Address (if provided in forms)
- Details supplied when requesting support
- Any messages or enquiries submitted via the Website
Information collected automatically:
- IP address
- Browser type
- Device information
- Cookies usage data
- Pages viewed and interactions on the Website
Sensitive Information (Special Category Data)
If you provide information about your health, wellbeing, or veteran status, we treat this with enhanced protection.
This data is collected only:
- With your explicit consent
- When necessary to provide support services
3. How We Use Your Information
We may use your data to:
- Respond to enquiries
- Provide community or support services
- Improve our Website and user experience
- Comply with legal obligations
- Maintain internal records
We will never sell or rent your personal information.
4. Legal Basis for Processing
We process your data based on:
- Your consent
- Legitimate interests (e.g., improving services)
- Legal obligations
- Vital interests (when protecting someone from harm)
5. Sharing Your Data
We may share your data with:
- Trusted service providers (e.g., website hosting, analytics)
- Professional partners involved in delivering services
- Authorities, if required by law or safeguarding concerns
We do not share data for marketing without your explicit consent.
6. Cookies
Our website uses cookies to:
- Enable essential functionality
- Improve user experience
- Analyse Website performance
You may adjust cookie settings in your browser at any time.
7. Data Storage & Security
We store your information securely and take reasonable technical and organisational measures to prevent:
- Unauthorised access
- Loss
- Disclosure
8. Data Retention
We keep your data only for as long as necessary:
- To fulfil the purpose it was collected for
- To comply with legal obligations
9. Your Rights (UK GDPR)
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Restrict processing
- Object to processing
- Data portability
To exercise your rights, contact:
Email: [Insert Contact Email]
10. Children’s Privacy
Our services are designed for adults. We do not knowingly collect data from children under 16 without parental consent.
11. Changes to this Privacy Policy
We may update this policy periodically. The latest version will always be available on our website.
12. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Dignity and Delight (DAD)
Email: chris.taylor@dignityanddelight.co.uk